11:26 AM, 9 August 2017
FAQs
This sheet covers many frequently asked questions for Independent booksellers.
Accessories
We recommend actively selling the accessories at the point of purchase. It is often quite simple to sell a cover for a Kobo device in the same purchase. Get your staff in to the habit of offering the covers to customers when they are shopping for devices. Each store should be expecting to sell a cover with approx 80% of devices sold.
Bookseller Training Videos
These videos function as great dummies guides. They take you through everything from opening the box to charging up the device for the first time. A good resource for the complete luddite.
Getting help with Kobo
Kobo has a customer care team who can help with any questions you might have.
Kobo Aura H20 Unboxing...
Product Information
These documents have been prepared by Kobo and contain all your need to know information to train staff on how to sell Kobo devices.
The PDF documents break the info on the Glo and Aura H20 down into 3-5 key points.
Kobo Returns Process
DOA Period (within 30 Days of purchase)
Warranty Period (outside 30 Days of purchase)