Kobo Sales tools

11:26 AM, 9 August 2017

FAQs
This sheet covers many frequently asked questions for Independent booksellers. 

Accessories
We recommend actively selling the accessories at the point of purchase. It is often quite simple to sell a cover for a Kobo device in the same purchase. Get your staff in to the habit of offering the covers to customers when they are shopping for devices. Each store should be expecting to sell a cover with approx 80% of devices sold.

Bookseller Training Videos
These videos function as great dummies guides. They take you through everything from opening the box to charging up the device for the first time. A good resource for the complete luddite.

Getting help with Kobo
Kobo has a customer care team who can help with any questions you might have.

Kobo Aura H20 Unboxing...

Product Information
These documents have been prepared by Kobo and contain all your need to know information to train staff on how to sell Kobo devices.

The PDF documents break the info on the Glo and Aura H20 down into 3-5 key points.

Kobo Returns Process
DOA Period (within 30 Days of purchase)

  1. Customer returns device to place of purchase
  2. Place of purchase replaces faulty device for customer
  3. Place of purchase requests RA from Synnex for full credit

Warranty Period (outside 30 Days of purchase)

  1. Customer contacts Kobo Customer Care on 00800-3322-3344
  2. Kobo assess customer unit for fault
  3. Kobo issues an RMA for faulty unit to Customer
  4. Customer mails unit to Kobo
  5. Kobo replaces unit with 4 days via post

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2017 Updates for Booksellers NZ members

kobo_program_agreement_011918_0.docx

docx
30 KB
14 Jul 2021

kobo_aurafamily_ereadercomparison_caen_v3_0.pdf

pdf
382 KB
14 Jul 2021

new_kobo_aura_demo_mode_instructions_0.pdf

pdf
1 MB
14 Jul 2021

nzba_kobo_overview_and_faqs.pdf

pdf
402 KB
14 Jul 2021

the_new_kobo_aurah2o-2017_sellsheet_en.pdf

pdf
3 MB
14 Jul 2021