We’re looking for a high performing bookshop lover to join our team. The new role is Member Services Administrator: it’s a role central to all that we do and reflects our strong focus on our members. The successful candidate will work as part of a small, high performing team, covering a diverse range of tasks. Strong experience with bookkeeping, familiarity with Xero and excellent organisational skills are essential, as well as outstanding communication and customer service skills.
This role covers a range of support services tasks in the everyday operations of Booksellers Aotearoa, from planning and administering specific programs and special projects to being the first port of call for member and public enquiries. Looking after our members is a big part of this role, including but not limited to email enquiries, onboarding, content creation and website maintenance, bookkeeping, managing stock and processing orders for merchandise; conference organisation; administering the reading catalogue program. The role also supports the development and administration of current and future programs and activities of the association.
The role is full time, office based in Central Wellington, with remote working possible 1 day a week. Out of town applicants may be considered if their application is exceptional.
Membership Services
- Process membership enquiries, applications, renewals and changes
- Maintain and update the membership database
- Serve as point of contact for member enquiries and communications
- Promote the value of Booksellers Aotearoa membership to prospective members
- Administer e-commerce platforms used by members and the organisation
- Provide general support and assistance to members as needed
Bookkeeping & Financial Administration
- Manage accounts payable and receivable, entering all data accurately into Xero
- Prepare and send invoices, credit notes, and process payments for redeemed tokens
- Produce weekly cashflow reporting and manage day-to-day account administration
Tokens & Merchandise
- Administer token orders and invoicing, manage token redemptions and maintain stock levels
- Process merchandise orders, maintain stock control, and coordinate reordering when necessary
Digital Media & Communications
- Support the production and delivery of all Booksellers Aotearoa communications including update and maintaining the Booksellers Aotearoa website
- Create regular digital content to promote members and the wider book market, including Meet the Member features, Bookshop Day content, Books on RNZ highlights, and selected archival or educational content
- Regularly report on performance analytics across all Booksellers Aotearoa websites, social media channels, and email campaigns, using insights to keep content relevant and effective
- Amplify members’ online presence by highlighting and sharing their social media activity, especially creative or innovative content
- Support the development and management of content and advertising for BookHub
- Manage the RNZ Nine to Noon reviews programme
General Administration
- Develop and maintain workplace policies, including health & safety, social media, and other policies as needed
- Provide administrative support to the Association Manager, including diary management and correspondence
- Manage stationery and postage administration
- Handle general public enquiries and direct as appropriate
- Support conference organisation and event administration as required
- Assist with reading catalogue development and associated projects
- Contribute to other duties to support the small team where necessary
The ideal candidate will bring a combination of the following:
- Experience in bookkeeping or financial administration; familiarity with Xero is a strong advantage
- Strong organisational skills with the ability to manage multiple tasks and competing priorities
- Excellent written and oral communication skills and a confident, professional manner with members and the public
- Experience creating digital content for social media, email campaigns, or websites
- Experience with managing e-commerce platforms
- Familiarity with email marketing platforms, analytics tools, and content management systems
- A methodical approach to data entry and database management
- A proactive, collaborative attitude and genuine enjoyment of working in a small team
- A love of books and an interest in the New Zealand bookselling sector
- Bookselling experience is an advantage too!
The recruitment process:
Friday 26 June – applications closed. A selection of applicants invited for first interview.
Monday 29 June: 1st interviews. Interviews will include a skills based assessment of Xero, Excel and written communication.
Monday 6 July: 2nd interviews with Booksellers Directors and references checked.
Your application should include a cover letter, CV and two professional references. If you use A.I. to assist your application, this must be declared. If AI use is detected but not declared your application will not be considered.
Remuneration dependent on experience, between $62k – $72k.
Communication is at the heart of everything we do at Booksellers, so your application should reflect your expertise and experience and your motivation for the role. We highly recommend you research Booksellers, BookHub and visit your local bookstore before you send your application in.
Send all questions and applications to renee@booksellers.co.nz